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ISO 20000 ITSMS is the first international standard for IT service management.Â It was developed in 2005. The standards are based upon an earlier pair of documents published by BSI (BS15000).
It consists of two distinct parts
IT Service Management (ITSM) itself is divided into two main areas
The 10 ITIL (IT Infrastructure Library) disciplines are as follows, five in the area of service support and five in the area of service delivery.
Service Support Disciplines
Service Delivery Disciplines
Benefits of an ISO 20000 ITSMS
An ISO 20000 certificate is proof that your IT organization has demonstrated its ability to :